Melia Madrid Serrano | Hotel in Madrid

| 9.2 (973 Reviews) |  1 Bathroom
Castellana Hotel | Melia Madrid Serrano

Hotel in Castellana, Madrid

Along with a restaurant, this smoke-free hotel has a fitness center and a bar/lounge. WiFi in public areas is free. Other amenities include a snack bar/deli, a 24-hour business center, and coffee/tea in a common area.
Housekeeping is available on request.
Melia Madrid Serrano offers 307 air-conditioned accommodations with minibars and safes. Beds feature Egyptian cotton sheets and premium bedding. A pillow menu is available. LCD televisions come with satellite channels. Bathrooms include complimentary toiletries, hair dryers, and toothbrushes and toothpaste.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and blackout drapes/curtains. Irons/ironing boards, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.


Recreational amenities at the hotel include a fitness center and a seasonal outdoor pool.

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Calle de Claudio Coello, 139, Madrid, 28006, Spain

Amenities

Air ConditionerAir Conditioner
PoolPool
Wheelchair AccessibleWheelchair Accessible
Balcony/TerraceBalcony/Terrace
AccessibilityAccessibility
Security/SafetySecurity/Safety
Business ServicesBusiness Services
Bedding/LinensBedding/Linens
Wellness FacilitiesWellness Facilities
RestaurantRestaurant
BarBar
ToiletriesToiletries
Guest ServicesGuest Services
BreakfastBreakfast
Child FriendlyChild Friendly
HeatingHeating
InternetInternet
KitchenKitchen
LaundryLaundry

Facility Overview

BathroomsBathrooms
  • Hair dryerHair dryer
  • ShampooShampoo
  • Toothbrush and toothpasteToothbrush and toothpaste
  • SoapSoap
  • Toilet paperToilet paper
  • Private bathroomPrivate bathroom
  • Free toiletriesFree toiletries
  • TowelsTowels
BedroomBedroom
  • Egyptian cotton sheetsEgyptian cotton sheets
  • Bed sheetsBed sheets
  • Premium beddingPremium bedding
  • HeatingHeating
  • Blackout drapes/curtainsBlackout drapes/curtains
  • Free cribs/infant bedsFree cribs/infant beds
  • Pillow menuPillow menu
  • Air conditioningAir conditioning
  • PhonePhone
  • Iron/ironing board (on request)Iron/ironing board (on request)
  • DeskDesk
  • SoundproofingSoundproofing
  • Water-efficient showers onlyWater-efficient showers only
  • Laptop-friendly workspaceLaptop-friendly workspace
  • RecyclingRecycling
  • SafeSafe
BreakfastBreakfast
  • Coffee/tea in common area(s)Coffee/tea in common area(s)
  • Room service availableRoom service available
  • 1 bar1 bar
  • Buffet breakfast available for a fee daily 7 AM–10:30 AM: EUR 35 for adults and EUR 17.5 for childrenBuffet breakfast available for a fee daily 7 AM–10:30 AM: EUR 35 for adults and EUR 17.5 for children
  • 1 restaurant1 restaurant
  • Coffee/tea makerCoffee/tea maker
  • MinibarMinibar
  • Electric kettleElectric kettle
ParkingParking
  • Offsite parking within 656 ft (EUR 32 per day)Offsite parking within 656 ft (EUR 32 per day)
AccessibilityAccessibility
  • Wheelchair-accessible concierge deskWheelchair-accessible concierge desk
  • Stair-free path to entranceStair-free path to entrance
  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • ElevatorElevator
  • Wheelchair-accessible fitness centerWheelchair-accessible fitness center
  • Wheelchair-accessible restaurantWheelchair-accessible restaurant
  • Magnifying mirrorMagnifying mirror
  • Wheelchair-accessible business centerWheelchair-accessible business center
  • Wheelchair accessible (may have limitations)Wheelchair accessible (may have limitations)
  • Well-lit path to entranceWell-lit path to entrance
  • Elevator door width (inches): 63Elevator door width (inches): 63
  • Front entrance rampFront entrance ramp
ActivitiesActivities
  • GolfingGolfing
  • Lifeguards on siteLifeguards on site
  • Seasonal outdoor poolSeasonal outdoor pool
  • Fitness centerFitness center
EntertainmentEntertainment
  • Satellite channelsSatellite channels
  • LCD TVLCD TV
GeneralGeneral
  • Conference space (5640 square feet)Conference space (5640 square feet)
  • Computer stationComputer station
  • Meeting roomsMeeting rooms
  • 24-hour business center24-hour business center
  • Front-desk safeFront-desk safe
  • Free newspapers in lobbyFree newspapers in lobby
  • Banquet hallBanquet hall
  • ElevatorElevator
  • Water dispenserWater dispenser
  • EnglishEnglish
  • ItalianItalian
  • GermanGerman
  • FrenchFrench
  • SpanishSpanish
  • No plastic water bottlesNo plastic water bottles
  • Smoke-free propertySmoke-free property
  • At least 80% lighting from LEDsAt least 80% lighting from LEDs
  • At least 80% of food locally-sourcedAt least 80% of food locally-sourced
  • No plastic coffee stirrersNo plastic coffee stirrers
  • Reusable tableware onlyReusable tableware only
  • Biodegradable drinking strawsBiodegradable drinking straws
  • At least 80% organic foodAt least 80% organic food
  • No plastic soda bottlesNo plastic soda bottles
  • No plastic drinking strawsNo plastic drinking straws
  • Reusable cups onlyReusable cups only
  • Biodegradable coffee stirrersBiodegradable coffee stirrers
  • TV in lobbyTV in lobby
Guest ServicesGuest Services
  • Soundproofed roomsSoundproofed rooms
  • Laundry facilitiesLaundry facilities
  • Seasonal outdoor poolSeasonal outdoor pool
  • Babysitting (surcharge)Babysitting (surcharge)
  • HighchairHighchair
  • Snack bar/deliSnack bar/deli
  • Free cribs/infant bedsFree cribs/infant beds
  • Baby bathBaby bath
  • Multilingual staffMultilingual staff
  • Change of towels (on request)Change of towels (on request)
  • Tour/ticket assistanceTour/ticket assistance
  • Laundry facilitiesLaundry facilities
  • Wedding servicesWedding services
  • Porter/bellhopPorter/bellhop
  • 24-hour front desk24-hour front desk
  • Luggage storageLuggage storage
  • Change of bedsheets (on request)Change of bedsheets (on request)
  • Daily housekeepingDaily housekeeping
  • Dry cleaning serviceDry cleaning service
  • Concierge servicesConcierge services
InternetInternet
  • Available in some public areas: Free WiFi and wired InternetAvailable in some public areas: Free WiFi and wired Internet
  • Available in all rooms: Free WiFiAvailable in all rooms: Free WiFi
OutdoorsOutdoors
  • Pool umbrellasPool umbrellas
  • Pool sun loungersPool sun loungers
  • Lifeguards on siteLifeguards on site
  • TerraceTerrace

Policies

Check-in
Check-in
Check-in start time: 3:00 pm; check-in end time: anytime minimum check-in age: 18
Check-out
Check-out
Check-out before noon
Child Policy
Child Policy
Children are welcome. free cribs (infant beds)!
Payment Policy
Payment Policy
Fee for buffet breakfast: approximately eur 35 for adults and eur 17.5 for children nearby parking fee: eur 32 per day (656 ft away) the above list may not be comprehensive. fees and deposits may not include tax and are subject to change.
Pet Policy
Pet Policy
Pets not allowed
Extra-person charges may apply and vary depending on property policy government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property safety features at this property include a fire extinguisher and a smoke detector some water is reused through a grey water recycling system special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates) special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed this property accepts credit cards, debit cards, and cash this property affirms that it follows the cleaning and disinfection practices of stay safe with meliá (meliá) this property provides central air conditioning and heating (availability based on the season).

Reviews

gabriela
Sep 8, 2026 09:15:00 AM
Review Score:   10
Summary: A+
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Room Arrangement

Room InfoFacilities
Triple Room
Room Size: 280 square feet m2
1 Double Bed
3 Twin Beds and Double Sofa Bed
Triple Room

General

Ping - 8, Square feet - 280, Number of bedrooms - 1, Shower only, Square meters - 26, Courtyard view, Bed count maximum 3, Bed count minimum 1
Melia Room
Room Size: 237 square feet m2
1 Queen Bed
2 Twin Beds
Melia Room

General

Roll-in shower width (inches) - 62, Square feet - 237, Number of bedrooms - 1, Ping - 7, Shower only, Room and bed type depend on availability check-in, Transfer shower, Square meters - 22, Number of bathrooms - 1, Roll-in shower width (centimeters) - 157, Courtyard view, Bed count minimum 1, Roll-in shower, Bed count maximum 2
Family Room (3+1)
Room Size: 301 square feet m2
2 Double Bed and Double Sofa Bed
3 Twin Beds and Double Sofa Bed
Family Room (3+1)

General

Ping - 8, No rollaway/extra beds, Number of bedrooms - 1, Square meters - 28, Shower only, Courtyard view, Bed count maximum 3, Square feet - 301, Bed count minimum 2
Premium Room
Room Size: 269 square feet m2
1 Queen Bed
2 Twin Beds
Premium Room

General

Ping - 8, Square feet - 269, Number of bedrooms - 1, Shower only, Courtyard view, Square meters - 25, Bed count minimum 1, Number of bathrooms - 1, Bed count maximum 2
Premium Room, Bathtub (The Level)
Room Size: 344 square feet m2
1 Double Bed
2 Twin Beds
Premium Room, Bathtub (The Level)

General

Free newspaper, Number of bedrooms - 1, Bathtub only, Square feet - 344, Ping - 10, Square meters - 32, Bathrobes, No rollaway/extra beds, Turndown service, Slippers, Courtyard view, Bed count minimum 1, Bed count maximum 2
Communicated Room (Supreme)
Room Size: 495 square feet m2
2 Queen Beds
4 Twin Beds
Communicated Room (Supreme)

General

No rollaway/extra beds, Connecting rooms available, Number of bedrooms - 1, Square feet - 495, Bathtub or shower, Ping - 14, Square meters - 46, Bed count maximum 4, Bed count minimum 2, City view
Supreme Room
Room Size: 269 square feet m2
1 Queen Bed
2 Twin Beds
Supreme Room

General

Ping - 8, Bathrobes, Square feet - 269, No rollaway/extra beds, Slippers, Number of bedrooms - 1, Shower only, Square meters - 25, Bed count minimum 1, City view, Number of bathrooms - 1, Bed count maximum 2
Melia Room, Patio Garden View
Room Size: 237 square feet m2
1 Queen Bed
2 Twin Beds
Melia Room, Patio Garden View

General

Square feet - 237, No rollaway/extra beds, Number of bedrooms - 1, Ping - 7, Garden view, Shower only, Bed count minimum 1, Square meters - 22, Bed count maximum 2
Communicated Room (Premium)
Room Size: 538 square feet m2
2 Queen Beds
4 Twin Beds
Communicated Room (Premium)

General

Square meters - 50, No rollaway/extra beds, Ping - 15, Connecting rooms available, Square feet - 538, Number of bedrooms - 1, Shower only, Courtyard view, Bed count maximum 4, Bed count minimum 2, Number of bathrooms - 1
Family Room
Room Size: 269 square feet m2
1 Double Bed
3 Twin Beds and Double Sofa Bed
Family Room

General

Square feet - 269, Number of bedrooms - 1, Shower only, Ping - 7.56, Courtyard view, Square meters - 25, Bed count maximum 3, Bed count minimum 1, Number of bathrooms - 1
Communicated Room (Melia, The Level)
Room Size: 495 square feet m2
3 Double Bed and Twin Beds
Communicated Room (Melia, The Level)

General

Free newspaper, Connecting rooms available, Number of bedrooms - 2, Square feet - 495, Bathtub or shower, Ping - 14, Square meters - 46, Bathrobes, No rollaway/extra beds, Turndown service, Slippers, Bed count maximum 3, Bed count minimum 3
Premium Room, Bathtub (Grand, The Level, (2+2))
Room Size: 344 square feet m2
1 Double Bed
2 Twin Beds
Premium Room, Bathtub (Grand, The Level, (2+2))

General

Executive level room, Free newspaper, Number of bedrooms - 1, Bathtub or shower, Square feet - 344, Number of bathrooms - 1, Ping - 10, Square meters - 32, Bathrobes, Deep soaking bathtub, Turndown service, Slippers, Bed count minimum 1, Bed count maximum 2
Premium Room, Bathtub (Grand, The Level, (2+1))
Room Size: 344 square feet m2
1 Double Bed
3 Twin Beds and Double Sofa Bed
Premium Room, Bathtub (Grand, The Level, (2+1))

General

Executive level room, Free newspaper, Number of bedrooms - 1, Bathtub or shower, Square feet - 344, Ping - 10, Square meters - 32, Bathrobes, Deep soaking bathtub, Turndown service, Slippers, Wardrobe or closet, Bed count maximum 3, Bed count minimum 1
Junior Suite (The Level (3+1))
Room Size: 431 square feet m2
2 Double Bed and Double Sofa Bed
3 Twin Beds and Double Sofa Bed
Junior Suite (The Level (3+1))

General

Executive level room, Free newspaper, Number of bedrooms - 1, Ping - 12, Bathtub or shower, Number of living rooms 1, Square feet - 431, Bathrobes, Square meters - 40, Deep soaking bathtub, No rollaway/extra beds, Turndown service, Slippers, Separate sitting area, Courtyard view, Bed count maximum 3, Bed count minimum 2
Junior Suite (The Level (2+2))
Room Size: 431 square feet m2
2 Double Bed and Double Sofa Bed
3 Twin Beds and Double Sofa Bed
Junior Suite (The Level (2+2))

General

Executive level room, Free newspaper, Number of bedrooms - 1, Ping - 12, Bathtub or shower, Number of living rooms 1, Square feet - 431, Number of bathrooms - 1, Bathrobes, Square meters - 40, Deep soaking bathtub, No rollaway/extra beds, Turndown service, Slippers, Separate sitting area, Courtyard view, Bed count maximum 3, Bed count minimum 2
Suite (The Level, (2+2))
Room Size: 527 square feet m2
2 Double Bed and Double Sofa Bed
Suite (The Level, (2+2))

General

Free newspaper, Square feet - 527, Number of bedrooms - 1, Square meters - 49, Bathtub or shower, Bathrobes, No rollaway/extra beds, Ping - 15, Turndown service, Slippers, Bed count minimum 2, City view, Bed count maximum 2
Premium Room (The Level)
Room Size: 344 square feet m2
1 Double Bed
2 Twin Beds
Premium Room (The Level)

General

Executive level room, Free newspaper, Number of bedrooms - 1, Bathtub or shower, Square feet - 344, Number of bathrooms - 1, Ping - 10, Square meters - 32, Bathrobes, Deep soaking bathtub, No rollaway/extra beds, Turndown service, Slippers, Courtyard view, Bed count minimum 1, Bed count maximum 2
The Level Room
Room Size: 269 square feet m2
1 Double Bed
2 Twin Beds
The Level Room

General

Ping - 8, Square feet - 269, Executive level room, Free newspaper, Number of bedrooms - 1, Shower only, Square meters - 25, Number of bathrooms - 1, Bathrobes, Turndown service, Slippers, Bed count minimum 1, Bed count maximum 2
Premium Room, Bathtub (The Level, (2+1))
Room Size: 344 square feet m2
2 Double Bed and Double Sofa Bed
3 Twin Beds and Double Sofa Bed
Premium Room, Bathtub (The Level, (2+1))

General

Free newspaper, Number of bedrooms - 1, Bathtub only, Square feet - 344, Number of bathrooms - 1, Ping - 10, Square meters - 32, Bathrobes, No rollaway/extra beds, Turndown service, Slippers, Courtyard view, Bed count maximum 3, Bed count minimum 2
Premium Room, Bathtub (Grand, The Level)
Room Size: 344 square feet m2
1 Double Bed
3 Twin Beds and Double Sofa Bed
Premium Room, Bathtub (Grand, The Level)

General

Executive level room, Free newspaper, Number of bedrooms - 1, Bathtub or shower, Square feet - 344, Number of bathrooms - 1, Ping - 10, Square meters - 32, Bathrobes, Deep soaking bathtub, Turndown service, Slippers, Bed count maximum 3, Bed count minimum 1
Communicated Room (Premium, (4+1))
Room Size: 538 square feet m2
2 Queen Beds
4 Twin Beds
Communicated Room (Premium, (4+1))

General

Square meters - 50, No rollaway/extra beds, Ping - 15, Connecting rooms available, Square feet - 538, Number of bedrooms - 1, Shower only, Courtyard view, Bed count maximum 4, Bed count minimum 2
Premium Room (The Level, (2+1))
Room Size: 344 square feet m2
1 Double Bed
2 Twin Beds
Premium Room (The Level, (2+1))

General

Executive level room, Free newspaper, Number of bedrooms - 1, Bathtub or shower, Square feet - 344, Ping - 10, Square meters - 32, Bathrobes, Deep soaking bathtub, No rollaway/extra beds, Turndown service, Slippers, Courtyard view, Bed count minimum 1, Bed count maximum 2
Suite (The Level)
Room Size: 538 square feet m2
2 Double Bed and Double Sofa Bed
3 Twin Beds and Double Sofa Bed
Suite (The Level)

General

Free newspaper, Square feet - 538, Number of bedrooms - 1, Bathtub or shower, Bathrobes, Square meters - 50, No rollaway/extra beds, Ping - 15, Turndown service, Slippers, Bed count maximum 3, Bed count minimum 2, City view
Premium Room (The Level, (3 Ad))
Room Size: 344 square feet m2
1 Double Bed
2 Twin Beds
Premium Room (The Level, (3 Ad))

General

Executive level room, Free newspaper, Number of bedrooms - 1, Bathtub or shower, Square feet - 344, Ping - 10, Square meters - 32, Bathrobes, Deep soaking bathtub, No rollaway/extra beds, Turndown service, Slippers, Courtyard view, Bed count minimum 1, Bed count maximum 2
Junior Suite (The Level)
Room Size: 431 square feet m2
2 Double Bed and Double Sofa Bed
3 Twin Beds and Double Sofa Bed
Junior Suite (The Level)

General

Executive level room, Free newspaper, Number of bedrooms - 1, Ping - 12, Bathtub or shower, Number of living rooms 1, Square feet - 431, Bathrobes, Square meters - 40, Deep soaking bathtub, Turndown service, Slippers, Separate sitting area, Courtyard view, Bed count maximum 3, Bed count minimum 2
Melia Room, Exterior View
Room Size: 237 square feet m2
1 Queen Bed
2 Twin Beds
Melia Room, Exterior View

General

Square feet - 237, No rollaway/extra beds, Number of bedrooms - 1, Ping - 7, Shower only, Bed count minimum 1, Square meters - 22, City view, Bed count maximum 2
Communicated Room (Grand Premium, The Level)
Room Size: 431 square feet m2
2 Queen Beds
4 Twin Beds
Communicated Room (Grand Premium, The Level)

General

Free newspaper, Connecting rooms available, Number of bedrooms - 1, Ping - 12, Bathtub or shower, Square feet - 431, Bathrobes, Square meters - 40, No rollaway/extra beds, Turndown service, Slippers, Garden view, Bed count maximum 4, Bed count minimum 2

FAQ's

Is this Melia Madrid Serrano pet-friendly for guests? 

No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.

Does the Melia Madrid Serrano have a swimming pool? 

Yes, this Melia Madrid Serrano has a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in Melia Madrid Serrano? 

Best-rates for the Melia Madrid Serrano starts from $316 per night with includes Air Conditioner, Pool, Wheelchair Accessible, Balcony/Terrace, Accessibility, Security/Safety, Business Services, Bedding/Linens, Wellness Facilities, Restaurant, Bar, Toiletries, Guest Services, Breakfast, Child Friendly, Heating, Internet, Kitchen, Laundry with all other facilities. Hotala.co.nz matches every traveler with their perfect hotel, resort, or rental and whether you are traveling with a group, friends, family, or pets.

Is Melia Madrid Serrano a family-friendly place to stay? 

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this hotel 4 stars or guests have recommended them suitable for families. As reported by the owner or manager, the hotel has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the Melia Madrid Serrano wheelchair accessible or offer services for disabled guests? 

Based on the information received from our partner, the Melia Madrid Serrano is wheelchair accessible. Likewise, there is an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the Melia Madrid Serrano? 

Based on the information reported by the owner or manager, the Melia Madrid Serrano indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for Melia Madrid Serrano? 

Based on the information reported by the owner or manager, details for the cancellation policy for the Melia Madrid Serrano are as follows: Cancellation Policy Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

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