Hotel Serrano | Hotel in Madrid

| 8.6 (2792 Reviews) |  3 Bathrooms  6 Guests
Castellana Hotel | Hotel Serrano

Hotel in Castellana, Madrid

Located in the Salamanca district of Madrid, Hotel Serrano is 1312 feet from Rubén Darío Metro Station. The stylish rooms include a flat-screen TV and air conditioning or heating in rooms depending on weather conditions. Hotel Serrano is next to the city’s fashionable shops on Ortega y Gasset Street. It is a 15-minute walk to Plaza Cibeles and the Retiro Park. The hotel is well-connected with the center by bus. A buffet breakfast is served in the hotel’s breakfast room and room service is available for an additional charge. There is also a bar and staff at the 24-hour reception can recommend nearby restaurants.

Hotel Serrano is located in Madrid.

This 34 Bedrooms Hotel is suitable for tourists and travelers. It has several amenities that would guarantee your comfort. These amenities include: Guest Services, Breakfast, Parking, and several others. This is a 4 star rated property and has over 2792 reviews with the average score of 8.6 . Coming to Madrid and needing a place to stay? Be it for work or for leisure, consider staying at this Hotel for your next visit, you will surely love it.

You can check the reviews and description of this 34 Bedrooms Hotel if you want to learn more about this Hotala.co.nz place in Madrid. These details are authentic, as they are provided by our partner, booking.com.

This Hotel Serrano in Madrid is well equipped and has all facilities that have been listed below. Please note that these details were shared to us by booking.com for the listed “Hotel Serrano”. We solely rely on their shared details and are regarded as “accurate”. If you have any concerns about the information or accuracy describing this Hotel, please let us know.

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Marques de Villamejor 8, Madrid, 28006, Spain

Amenities

Air ConditionerAir Conditioner
ParkingParking
TVTV
AccessibilityAccessibility
Transportation/ShuttleTransportation/Shuttle
Security/SafetySecurity/Safety
Fireplace/HeatingFireplace/Heating
RestaurantRestaurant
BarBar
Guest ServicesGuest Services
EntertainmentEntertainment
BreakfastBreakfast
Child FriendlyChild Friendly
InternetInternet
LaundryLaundry

Facility Overview

BreakfastBreakfast
  • Coffee house on siteCoffee house on site
  • Breakfast in the roomBreakfast in the room
  • BarBar
ParkingParking
  • ParkingParking
GeneralGeneral
  • HeatingHeating
  • Smoke-free propertySmoke-free property
  • Wifi in all areasWifi in all areas
  • Air conditioningAir conditioning
  • SafeSafe
  • ElevatorElevator
Guest ServicesGuest Services
  • Tour deskTour desk
  • Fax/PhotocopyingFax/Photocopying
  • ConciergeConcierge
  • Car rentalCar rental
  • 24-hour front desk24-hour front desk
  • Dry cleaningDry cleaning
  • Ironing serviceIroning service
  • Baggage storageBaggage storage
  • Room serviceRoom service
  • LaundryLaundry
  • Shared lounge/TV areaShared lounge/TV area
  • Daily housekeepingDaily housekeeping
  • Invoice providedInvoice provided
InternetInternet
  • WifiWifi
  • InternetInternet
  • Free WifiFree Wifi
Security/SafetySecurity/Safety
  • CCTV in common areasCCTV in common areas
  • Smoke alarmsSmoke alarms
  • Key card accessKey card access
  • Fire extinguishersFire extinguishers
  • Guest accommodation disinfected between staysGuest accommodation disinfected between stays
  • Use of cleaning chemicals that are effective against coronavirusUse of cleaning chemicals that are effective against coronavirus
  • Guests have the option to cancel any cleaning services for their accommodation during their stayGuests have the option to cancel any cleaning services for their accommodation during their stay
  • Property cleaned by professional cleaning companiesProperty cleaned by professional cleaning companies
  • Guest accommodation sealed after cleaningGuest accommodation sealed after cleaning
  • Linens, towels, and laundry washed in accordance with local authority guidelinesLinens, towels, and laundry washed in accordance with local authority guidelines
  • Food can be delivered to guest accommodationFood can be delivered to guest accommodation
  • All plates, cutlery, glasses, and other tableware sanitizedAll plates, cutlery, glasses, and other tableware sanitized
  • Physical distancing in dining areasPhysical distancing in dining areas
  • Shared stationery (e.g. printed menus, magazines, pens, paper) removedShared stationery (e.g. printed menus, magazines, pens, paper) removed
  • Staff follow all safety protocols as directed by local authoritiesStaff follow all safety protocols as directed by local authorities
  • Hand sanitizer in guest accommodation and common areasHand sanitizer in guest accommodation and common areas
  • First aid kits availableFirst aid kits available
  • Process in place to check health of guestsProcess in place to check health of guests
  • Physical distancing rules followedPhysical distancing rules followed
  • Screens or physical barriers between staff and guests in appropriate areasScreens or physical barriers between staff and guests in appropriate areas
  • Cashless payment availableCashless payment available
  • Mobile app for room serviceMobile app for room service

Policies

Check-in
Check-in
The minimum age for check-in is 18
Cancellation policy
Cancellation policy
Non refundable
Payment Policy
Payment Policy
Credit card required
Pet Policy
Pet Policy
Pets are not allowed
Guests are required to show a photo id and credit card upon check-in. please note that all special requests are subject to availability and additional charges may apply, guests under the age of 18 can only check in with a parent or official guardian.

Reviews

Value for money:
8.36
Location:
9.46
Staff:
9.25
Facilities:
8.37
Comfort:
8.86
Cleanliness:
8.85
Gary
Mar 26, 2026 07:00:00 AM
Review Score:   10
United Kingdom
Reviewer Type: Couple
Travel Purpose: leisure
See All Reviews

Room Arrangement

Room InfoFacilities
Single Room
Room Type: Single
Room Size: 14 m2
1 Twin bed(s) Bed
Single Room

Food & Drink

Minibar

Bathroom

Free toiletries, Walk-in shower, Bidet, Towels, Hairdryer, Toilet paper, Bathtub or shower, Private bathroom, Shower cap, Shower, Shampoo, Toilet, Body soap, Toothbrush

General

Key card access, Heating, Soundproof, Smoke Alarm, Trash cans, Hardwood or parquet floors, Air conditioning, Safe

Media & Technology

TV, Telephone, Satellite channels, Flat-screen TV

Living Area

Desk

Services

Wake-up service

Bedroom

Linens, Wardrobe or closet

Accessibility

Upper floors accessible by elevator, Raised toilet, Accessible by elevator

Room amenities

Socket near the bed, Non-feather pillow, Hypoallergenic pillow

View

Inner courtyard view

Layout

Window

Safety features

Air purifiers
Double or Twin Room
Room Type: Twin/Double
Room Size: 18 m2
2 Twin bed(s) Bed
1 Full bed(s) Bed
Double or Twin Room

Food & Drink

Minibar

Bathroom

Free toiletries, Bathtub, Bidet, Towels, Hairdryer, Toilet paper, Bathtub or shower, Private bathroom, Shower cap, Shower, Shampoo, Toilet, Body soap, Toothbrush

General

Key card access, Heating, Soundproof, Smoke Alarm, Trash cans, Hardwood or parquet floors, Air conditioning, Safe

Media & Technology

TV, Telephone, Satellite channels, Flat-screen TV

Living Area

Desk

Services

Wake-up service

Bedroom

Linens, Childrens' cribs, Wardrobe or closet

Accessibility

Upper floors accessible by elevator, Raised toilet, Accessible by elevator

Room amenities

Socket near the bed, Non-feather pillow, Hypoallergenic pillow

Layout

Window

Safety features

Air purifiers
Double Room with Lounge
Room Type: Twin/Double
Room Size: 23 m2
1 Full bed(s) Bed
Double Room with Lounge

Food & Drink

Minibar

Bathroom

Free toiletries, Bathtub, Bidet, Towels, Hairdryer, Toilet paper, Bathtub or shower, Private bathroom, Shower cap, Shower, Shampoo, Toilet, Body soap, Toothbrush

General

Key card access, Heating, Soundproof, Smoke Alarm, Trash cans, Hardwood or parquet floors, Air conditioning, Safe

Media & Technology

TV, Telephone, Satellite channels, Flat-screen TV

Outdoors

Terrace, Balcony

Living Area

Desk, Sitting area, Sofa

View

City view, Quiet street view, View

Services

Wake-up service

Bedroom

Linens, Wardrobe or closet

Accessibility

Upper floors accessible by elevator, Raised toilet, Accessible by elevator

Room amenities

Socket near the bed, Hypoallergenic pillow

Layout

Window

Safety features

Air purifiers

FAQ's

Is this Hotel Serrano pet-friendly for guests?

No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.

What time is check-in & check-out at Hotel Serrano?

Check-in time for Hotel Serrano starts counting from 3:00 PM and check-out is until 12:00 PM. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Does the Hotel Serrano have a swimming pool?

No, this Hotel Serrano does not have a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in Hotel Serrano?

Best-rates for the Hotel Serrano starts from $127 per night with includes Air Conditioner, Transportation/Shuttle, Guest Services, Breakfast, Parking, TV, Entertainment, Accessibility, Bar, Child Friendly, Internet, Laundry, Security/Safety, Fireplace/Heating, Restaurant with all other facilities. Hotala.co.nz matches every traveler with their perfect hotel, resort, or rental and whether you are traveling with a group, friends, family, or pets.

Is Hotel Serrano a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this hotel 4 stars or guests have recommended them suitable for families. As reported by the owner or manager, the hotel has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the Hotel Serrano wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the Hotel Serrano has not specified they are wheelchair accessible. Likewise, there is not an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the Hotel Serrano?

Based on the information reported by the owner or manager, the Hotel Serrano indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for Hotel Serrano?

Based on the information reported by the owner or manager, details for the cancellation policy for the Hotel Serrano are as follows: Non refundable Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

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US $127
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