Casa Malca | Hotel in Tulum

| 9.2 (459 Reviews) |   Pet Friendly  1 Bathroom
Zona Hotelera Hotel | Casa Malca

Hotel in Zona Hotelera, Tulum

Along with 2 restaurants, this hotel has a full-service spa and an indoor pool. Free cooked-to-order breakfast is provided, as well as free WiFi in public areas, free self parking, and a free manager's reception. Other amenities include an outdoor pool, a health club, and a bar/lounge.
Change of towels is available on request.
Casa Malca offers 70 air-conditioned accommodations with minibars and espresso makers. Rooms open to furnished balconies or patios. These individually decorated and furnished accommodations have separate sitting areas and include day beds. Pillowtop beds feature Egyptian cotton sheets, down comforters, and premium bedding. This Tulum hotel provides complimentary wireless Internet access.

Bathrooms include showers with rainfall showerheads, bathrobes, slippers, and designer toiletries. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include safes and complimentary bottled water. In-room massages, hypo-allergenic bedding, and irons/ironing boards can be requested. A nightly turndown service is provided and housekeeping is offered daily.


A health club and complimentary bicycles are featured at the hotel. An indoor pool, an outdoor pool, a children's pool, and a hot tub are on site. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

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Carretera Tulum-Boca Paila Km 9.5, Tulum, 77780, Mexico

Amenities

Air ConditionerAir Conditioner
ParkingParking
Pet FriendlyPet Friendly
PoolPool
Designated Smoking AreaDesignated Smoking Area
ViewView
Ocean ViewOcean View
Balcony/TerraceBalcony/Terrace
AccessibilityAccessibility
Business ServicesBusiness Services
Sports/ActivitiesSports/Activities
Bedding/LinensBedding/Linens
Wellness FacilitiesWellness Facilities
SpaSpa
RestaurantRestaurant
BarBar
ToiletriesToiletries
Guest ServicesGuest Services
EntertainmentEntertainment
BreakfastBreakfast
Child FriendlyChild Friendly
Hot TubHot Tub
InternetInternet
KitchenKitchen
LaundryLaundry

Facility Overview

BathroomsBathrooms
  • Designer toiletriesDesigner toiletries
  • Hair dryerHair dryer
  • ShampooShampoo
  • ShowerShower
  • Private bathroomPrivate bathroom
  • TowelsTowels
  • SoapSoap
  • BathrobesBathrobes
  • Rainfall showerheadRainfall showerhead
  • Toilet paperToilet paper
BedroomBedroom
  • Blackout drapes/curtainsBlackout drapes/curtains
  • Egyptian cotton sheetsEgyptian cotton sheets
  • Pillow-top mattressPillow-top mattress
  • Air conditioningAir conditioning
  • Free cribs/infant bedsFree cribs/infant beds
  • Bed sheetsBed sheets
  • Premium beddingPremium bedding
  • Hypo-allergenic beddingHypo-allergenic bedding
  • Down comforterDown comforter
  • Day bedDay bed
  • Laptop-friendly workspaceLaptop-friendly workspace
  • Iron/ironing board (on request)Iron/ironing board (on request)
  • Restaurant dining guideRestaurant dining guide
  • DeskDesk
  • Turndown serviceTurndown service
  • Individually furnishedIndividually furnished
  • Local mapsLocal maps
  • Separate sitting areaSeparate sitting area
  • Desk chairDesk chair
  • SafeSafe
  • SlippersSlippers
  • Electrical adapters/chargersElectrical adapters/chargers
  • Mobile key entryMobile key entry
  • In-room massageIn-room massage
  • PhonePhone
  • Guidebooks/recommendationsGuidebooks/recommendations
  • Individually decoratedIndividually decorated
  • SoundproofingSoundproofing
BreakfastBreakfast
  • 24-hour room service24-hour room service
  • 1 bar1 bar
  • Free cooked-to-order breakfast available daily 8 AM–11 AMFree cooked-to-order breakfast available daily 8 AM–11 AM
  • 2 restaurants2 restaurants
  • Coffee/tea in common area(s)Coffee/tea in common area(s)
  • Free daily receptionFree daily reception
  • Champagne serviceChampagne service
  • Local meal delivery serviceLocal meal delivery service
  • Espresso makerEspresso maker
  • MinibarMinibar
  • Free bottled waterFree bottled water
ParkingParking
  • Free secured, uncovered self parking on siteFree secured, uncovered self parking on site
  • Onsite parking includes off-street optionsOnsite parking includes off-street options
  • 24-hour roundtrip airport shuttle (surcharge)24-hour roundtrip airport shuttle (surcharge)
  • Airport shuttle on requestAirport shuttle on request
AccessibilityAccessibility
  • Smooth flooring in roomSmooth flooring in room
  • Area rugs in roomArea rugs in room
  • Well-lit path to entranceWell-lit path to entrance
  • Hardwood flooring in public areasHardwood flooring in public areas
  • Transfer showerTransfer shower
  • Hand-held showerheadHand-held showerhead
  • 1 stairs to reach property1 stairs to reach property
  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Wheelchairs available on siteWheelchairs available on site
  • Fixed shower seatFixed shower seat
  • Area rugs in public areasArea rugs in public areas
  • Accessible airport shuttleAccessible airport shuttle
  • This property does not have elevatorsThis property does not have elevators
  • Magnifying mirrorMagnifying mirror
ActivitiesActivities
  • WindsurfingWindsurfing
  • Theme parksTheme parks
  • SailingSailing
  • Boat toursBoat tours
  • Scuba divingScuba diving
  • SwimmingSwimming
  • Surfing/body boardingSurfing/body boarding
  • Beach accessBeach access
  • Motor boatingMotor boating
  • Surf lessonsSurf lessons
  • SnorkelingSnorkeling
  • Water skiingWater skiing
  • FishingFishing
  • Scooter/moped rentalsScooter/moped rentals
  • Hiking/biking trailsHiking/biking trails
  • Health/beauty spaHealth/beauty spa
  • EcotoursEcotours
  • KayakingKayaking
  • VolleyballVolleyball
  • Hot tubHot tub
  • Billiards/pool tableBilliards/pool table
  • Fitness centerFitness center
  • Free beach clubFree beach club
  • Beach yogaBeach yoga
  • Outdoor padel courtOutdoor padel court
  • Bike parkingBike parking
  • Art galleryArt gallery
  • Full-service spaFull-service spa
  • SaunaSauna
  • Free bicycle rentalsFree bicycle rentals
  • Indoor poolIndoor pool
  • Beach volleyballBeach volleyball
  • Private picnicsPrivate picnics
  • Winery release eventsWinery release events
  • Children's poolChildren's pool
  • Outdoor poolOutdoor pool
  • PlaygroundPlayground
  • Lifeguards on siteLifeguards on site
  • Bicycle tour informationBicycle tour information
  • Bike storageBike storage
  • Steam roomSteam room
  • Yoga classesYoga classes
GeneralGeneral
  • Coworking spaceCoworking space
  • Meeting rooms - 3Meeting rooms - 3
  • Business centerBusiness center
  • Conference center (1292 square feet of space)Conference center (1292 square feet of space)
  • LibraryLibrary
  • Banquet hallBanquet hall
  • Front-desk safeFront-desk safe
  • Reception hallReception hall
  • BallroomBallroom
  • FrenchFrench
  • EnglishEnglish
  • SpanishSpanish
  • GamesGames
  • Beach towelsBeach towels
  • Communal living roomCommunal living room
  • Couples diningCouples dining
  • Designated smoking areasDesignated smoking areas
  • Romance packages availableRomance packages available
  • Shared microwaveShared microwave
  • BooksBooks
  • Music libraryMusic library
Guest ServicesGuest Services
  • Children's gamesChildren's games
  • Children's poolChildren's pool
  • Free cribs/infant bedsFree cribs/infant beds
  • Laundry facilitiesLaundry facilities
  • Outdoor poolOutdoor pool
  • PlaygroundPlayground
  • Beach toysBeach toys
  • In-room child care (surcharge)In-room child care (surcharge)
  • Indoor poolIndoor pool
  • Soundproofed roomsSoundproofed rooms
  • Fence around the poolFence around the pool
  • Laundry facilitiesLaundry facilities
  • Dry cleaning serviceDry cleaning service
  • Porter/bellhopPorter/bellhop
  • Wedding servicesWedding services
  • Tour/ticket assistanceTour/ticket assistance
  • Change of bedsheets (on request)Change of bedsheets (on request)
  • Multilingual staffMultilingual staff
  • Daily housekeepingDaily housekeeping
  • Luggage storageLuggage storage
  • Change of towels (on request)Change of towels (on request)
  • Concierge servicesConcierge services
  • Turndown serviceTurndown service
  • 24-hour front desk24-hour front desk
InternetInternet
  • Available in all rooms: Free WiFiAvailable in all rooms: Free WiFi
  • Available in some public areas: Free WiFiAvailable in some public areas: Free WiFi
OutdoorsOutdoors
  • Free pool cabanasFree pool cabanas
  • Nature reserveNature reserve
  • Outdoor furnitureOutdoor furniture
  • TerraceTerrace
  • Lifeguards on siteLifeguards on site
  • GardenGarden
  • Outdoor entertainment areaOutdoor entertainment area
  • Free beach cabanasFree beach cabanas
  • Furnished balcony or patioFurnished balcony or patio
  • YardYard
SpaSpa
  • Hot tubHot tub
  • Spa open dailySpa open daily
  • Massage - SwedishMassage - Swedish
  • FacialsFacials
  • Body scrubsBody scrubs
  • Body treatmentsBody treatments
  • 3 treatment rooms3 treatment rooms
  • AromatherapyAromatherapy
  • Massage - sportsMassage - sports
  • SaunaSauna
  • Massage - deep-tissueMassage - deep-tissue
  • HydrotherapyHydrotherapy
  • Massage - on the beachMassage - on the beach
  • Couples treatment room(s)Couples treatment room(s)
  • Massage/treatment roomsMassage/treatment rooms
  • Body wrapsBody wraps
  • Massage - hot stoneMassage - hot stone
  • Steam roomSteam room
  • Outdoor treatment areasOutdoor treatment areas

Policies

Check-in
Check-in
Check-in start time: 3:00 pm; check-in end time: midnight contactless check-in available early check-in is available for a fee early check-in subject to availability late check-in fee for check-in between 12:30 am and 1:00 pm late check-in subject to availability minimum check-in age: 18
Check-out
Check-out
A late check-out fee will be charged check-out before noon contactless check-out available late check-out subject to availability
Child Policy
Child Policy
Children are welcome. rollaway/extra beds are not available. free cribs (infant beds)!
Payment Policy
Payment Policy
Airport shuttle fee: usd 420 per vehicle (roundtrip, maximum occupancy 4) pet fee: usd 40 per pet, per night service animals are exempt from fees early check-in is available for a fee (subject to availability) late check-in fee for check-in between 12:30 am and 1:00 pm late check-out is available for a fee (subject to availability) service fee: 10 percent the above list may not be comprehensive. fees and deposits may not include tax and are subject to change.
Pet Policy
Pet Policy
1 total (up to 22 lbs per pet) pets allowed for an extra charge of usd 40 per pet, per night pets cannot be left unattended restrictions apply; for more information contact the property at the number on the booking confirmation service animals are welcome, and are exempt from fees
Extra-person charges may apply and vary depending on property policy government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges safety features at this property include a fire extinguisher and a first aid kit special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed this property accepts credit cards, debit cards, and cash this property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

Reviews

Andrew
Jun 4, 2026 05:16:55 AM
Review Score:   10
Summary: We had an exceptional stay at Casa Malca from start to finish. The entire experience exceeded our expectations. The staff were outstanding throughout our stay—friendly, attentive, and always willing to go the extra mile to ensure everything was perfect. Nothing ever seemed too much trouble, and their genuine hospitality made a lasting impression. The location was ideal for us: peacefully removed from the busier party areas, yet still conveniently close to a great selection of restaurants, bars, and local attractions. The property itself is beautiful, with its unique design, eclectic artwork, and distinctive character creating a truly memorable atmosphere. Every detail adds to the charm and brings the hotel to life. Breakfast was another highlight. Each morning we enjoyed ordering from a varied menu, and every dish we tried was fresh, well-prepared, and delicious. We genuinely could not fault our experience at Casa Malca. It is a special place that combines luxury, character, and exceptional service, and we would highly recommend it to anyone visiting the area.
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Room Arrangement

Room InfoFacilities
Suite, Beachfront (Master)
Room Size: 1076 square feet m2
1 King Bed
Suite, Beachfront (Master)

General

Square feet - 1076, Doorbell/telephone notification, Number of bedrooms - 1, Partial ocean view, In-room playpen, Ping - 30, Bed count minimum 1, Extra bed count 1, Square meters - 100, Bed count maximum 1
Junior Suite, Beachfront
Room Size: 646 square feet m2
1 King Bed
Junior Suite, Beachfront

General

Square feet - 646, Doorbell/telephone notification, Square meters - 60, Number of bedrooms - 1, Ping - 18, Partial ocean view, In-room playpen, Bed count minimum 1, Extra bed count 1, Bed count maximum 1
Family Suite, 2 Bathrooms, Garden View (Village)
Room Size: 753 square feet m2
2 King Bed and Queen Bed
Family Suite, 2 Bathrooms, Garden View (Village)

General

Square feet - 753, Doorbell/telephone notification, Square meters - 70, Number of bedrooms - 1, Garden view, Room and bed type depend on availability check-in, In-room playpen, Extra bed count 1, Number of living rooms 1, Bed count minimum 2, Ping - 21, Bed count maximum 2
Junior Suite, Garden View
Room Size: 646 square feet m2
1 King Bed
Junior Suite, Garden View

General

Square feet - 646, Doorbell/telephone notification, Square meters - 60, Number of bedrooms - 1, Ping - 18, Garden view, In-room playpen, Bed count minimum 1, Extra bed count 1, Bed count maximum 1
Suite, 2 Bathrooms, Garden View (Townhouse Labyrinth)
Room Size: 1292 square feet m2
1 King Bed
Suite, 2 Bathrooms, Garden View (Townhouse Labyrinth)

General

Square meters - 120, Doorbell/telephone notification, Number of bedrooms - 1, Garden view, Room and bed type depend on availability check-in, Ping - 36, In-room playpen, Square feet - 1292, Bed count minimum 1, Bed count maximum 1, Extra bed count 2, Number of living rooms 2

FAQ's

Is this Casa Malca pet-friendly for guests? 

Yes, pets are allowed at this property. Check the guest reviews to learn what guests had to share.

Does the Casa Malca have a swimming pool? 

Yes, this Casa Malca has a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in Casa Malca? 

Best-rates for the Casa Malca starts from $561 per night with includes Air Conditioner, Parking, Pet Friendly, Pool, Designated Smoking Area, View, Ocean View, Balcony/Terrace, Accessibility, Business Services, Sports/Activities, Bedding/Linens, Wellness Facilities, Spa, Restaurant, Bar, Toiletries, Guest Services, Entertainment, Breakfast, Child Friendly, Hot Tub, Internet, Kitchen, Laundry with all other facilities. Hotala.co.nz matches every traveler with their perfect hotel, resort, or rental and whether you are traveling with a group, friends, family, or pets.

Is Casa Malca a family-friendly place to stay? 

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this hotel 5 stars or guests have recommended them suitable for families. As reported by the owner or manager, the hotel has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the Casa Malca wheelchair accessible or offer services for disabled guests? 

Based on the information received from our partner, the Casa Malca has not specified they are wheelchair accessible. Likewise, there is not an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the Casa Malca? 

Based on the information reported by the owner or manager, the Casa Malca indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for Casa Malca? 

Based on the information reported by the owner or manager, details for the cancellation policy for the Casa Malca are as follows: Cancellation policy Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

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