Casa Malca | Hotel in Tulum

| 9.2 (458 Reviews) | Pet Friendly 1 Bathroom

Hotel in Zona Hotelera, Tulum

Catch some rays at the beach or spend the day relaxing at Casa Malca's full-service spa. Then enjoy a meal at one of the hotel's 2 restaurants.
Change of towels is available on request.
Casa Malca offers 70 air-conditioned accommodations with minibars and espresso makers. Rooms open to furnished balconies or patios. These individually decorated and furnished accommodations have separate sitting areas and include day beds. Pillowtop beds feature Egyptian cotton sheets, down comforters, and premium bedding. This Tulum hotel provides complimentary wireless Internet access.

Bathrooms include showers with rainfall showerheads, bathrobes, slippers, and designer toiletries. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include safes and complimentary bottled water. In-room massages, hypo-allergenic bedding, and irons/ironing boards can be requested. A nightly turndown service is provided and housekeeping is offered daily.

A health club and complimentary bicycles are featured at the hotel. An indoor pool, an outdoor pool, a children's pool, and a hot tub are on site. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Carretera Tulum-Boca Paila Km 9.5, Tulum, 77780, Mexico

Amenities

Air Conditioner

Parking

Pet Friendly

Pool

Designated Smoking Area

View

Ocean View

Balcony/Terrace

Accessibility

Business Services

Sports/Activities

Bedding/Linens

Wellness Facilities

Spa

Restaurant

Bar

Toiletries

Guest Services

Entertainment

Breakfast

Child Friendly

Hot Tub

Internet

Kitchen

Laundry

Facility Overview

Bathrooms

Towels

Shower

Bathrobes

Toilet paper

Rainfall showerhead

Hair dryer

Private bathroom

Soap

Designer toiletries

Shampoo

Bedroom

Air conditioning

Blackout drapes/curtains

Pillow-top mattress

Premium bedding

Free cribs/infant beds

Day bed

Down comforter

Egyptian cotton sheets

Bed sheets

Hypo-allergenic bedding

Desk chair

Slippers

Separate sitting area

Restaurant dining guide

Phone

Guidebooks/recommendations

Individually decorated

Soundproofing

Electrical adapters/chargers

Individually furnished

Local maps

Safe

Desk

Laptop-friendly workspace

Turndown service

In-room massage

Iron/ironing board (on request)

Mobile key entry

Breakfast

Free cooked-to-order breakfast available daily 8 AM–11 AM

24-hour room service

Coffee/tea in common area(s)

1 bar

Free daily reception

2 restaurants

Espresso maker

Champagne service

Free bottled water

Local meal delivery service

Minibar

Parking

Airport shuttle on request

Free secured, uncovered self parking on site

Onsite parking includes off-street options

24-hour roundtrip airport shuttle (surcharge)

Accessibility

Hand-held showerhead

Hardwood flooring in public areas

This property does not have elevators

1 stairs to reach property

Area rugs in room

Fixed shower seat

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

Accessible airport shuttle

Area rugs in public areas

Well-lit path to entrance

Magnifying mirror

Transfer shower

Wheelchairs available on site

Smooth flooring in room

Activities

Surfing/body boarding

Windsurfing

Kayaking

Scuba diving

Theme parks

Fishing

Boat tours

Motor boating

Sailing

Hiking/biking trails

Snorkeling

Surf lessons

Swimming

Health/beauty spa

Scooter/moped rentals

Water skiing

Ecotours

Billiards/pool table

Outdoor pool

Sauna

Bicycle tour information

Steam room

Fitness center

Bike storage

Winery release events

Volleyball

Children's pool

Free beach club

Playground

Beach volleyball

Beach yoga

Hot tub

Outdoor padel court

Yoga classes

Art gallery

Bike parking

Full-service spa

Private picnics

Indoor pool

Free bicycle rentals

Lifeguards on site

General

Coworking space

Conference center (1292 square feet of space)

Business center

Meeting rooms - 3

Banquet hall

Front-desk safe

Reception hall

Ballroom

Library

English

French

Spanish

Shared microwave

Books

Couples dining

Communal living room

Romance packages available

Games

Beach towels

Music library

Designated smoking areas

Guest Services

Fence around the pool

In-room child care (surcharge)

Children's games

Outdoor pool

Indoor pool

Free cribs/infant beds

Children's pool

Beach toys

Laundry facilities

Playground

Soundproofed rooms

Change of bedsheets (on request)

Daily housekeeping

Change of towels (on request)

Concierge services

Dry cleaning service

Multilingual staff

Wedding services

Turndown service

Laundry facilities

Luggage storage

Porter/bellhop

24-hour front desk

Tour/ticket assistance

Internet

Available in some public areas: Free WiFi

Available in all rooms: Free WiFi

Outdoors

Outdoor entertainment area

Nature reserve

Outdoor furniture

Garden

Free beach cabanas

Free pool cabanas

Terrace

Beachfront location

Lifeguards on site

Furnished balcony or patio

Yard

Spa

3 treatment rooms

Massage - sports

Sauna

Steam room

Massage - on the beach

Facials

Massage/treatment rooms

Hydrotherapy

Body scrubs

Spa open daily

Body wraps

Hot tub

Couples treatment room(s)

Outdoor treatment areas

Body treatments

Massage - Swedish

Massage - deep-tissue

Aromatherapy

Massage - hot stone

Policies

Check-in

Check-in start time: 3:00 pm; check-in end time: midnight contactless check-in available early check-in is available for a fee early check-in subject to availability late check-in fee for check-in between 12:30 am and 1:00 pm late check-in subject to availability minimum check-in age: 18

Check-out

A late check-out fee will be charged check-out before noon contactless check-out available late check-out subject to availability

Child Policy

Children are welcome. rollaway/extra beds are not available. free cribs (infant beds)!

Payment Policy

Airport shuttle fee: usd 420 per vehicle (roundtrip, maximum occupancy 4) pet fee: usd 40 per pet, per night service animals are exempt from fees early check-in is available for a fee (subject to availability) late check-in fee for check-in between 12:30 am and 1:00 pm late check-out is available for a fee (subject to availability) service fee: 10 percent the above list may not be comprehensive. fees and deposits may not include tax and are subject to change.

Pet Policy

1 total (up to 22 lbs per pet) pets allowed for an extra charge of usd 40 per pet, per night pets cannot be left unattended restrictions apply; for more information contact the property at the number on the booking confirmation service animals are welcome, and are exempt from fees

Extra-person charges may apply and vary depending on property policy government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges safety features at this property include a fire extinguisher and a first aid kit special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed this property accepts credit cards, debit cards, and cash this property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

Reviews

Andrew

Jun 4, 2026 05:16:55 AM

Review Score: 10

Summary: We had an exceptional stay at Casa Malca from start to finish. The entire experience exceeded our expectations. The staff were outstanding throughout our stay—friendly, attentive, and always willing to go the extra mile to ensure everything was perfect. Nothing ever seemed too much trouble, and their genuine hospitality made a lasting impression. The location was ideal for us: peacefully removed from the busier party areas, yet still conveniently close to a great selection of restaurants, bars, and local attractions. The property itself is beautiful, with its unique design, eclectic artwork, and distinctive character creating a truly memorable atmosphere. Every detail adds to the charm and brings the hotel to life. Breakfast was another highlight. Each morning we enjoyed ordering from a varied menu, and every dish we tried was fresh, well-prepared, and delicious. We genuinely could not fault our experience at Casa Malca. It is a special place that combines luxury, character, and exceptional service, and we would highly recommend it to anyone visiting the area.

See All Reviews

Room Arrangement

Room Info	Facilities
Suite, Beachfront (Master) Room Size: 1076 square feet m² 1 King Bed	General Square feet - 1076, Doorbell/telephone notification, Number of bedrooms - 1, Partial ocean view, In-room playpen, Ping - 30, Bed count minimum 1, Extra bed count 1, Square meters - 100, Bed count maximum 1
Junior Suite, Beachfront Room Size: 646 square feet m² 1 King Bed	General Square feet - 646, Doorbell/telephone notification, Square meters - 60, Number of bedrooms - 1, Ping - 18, Partial ocean view, In-room playpen, Bed count minimum 1, Extra bed count 1, Bed count maximum 1
Family Suite, 2 Bathrooms, Garden View (Village) Room Size: 753 square feet m² 2 King Bed and Queen Bed	General Square feet - 753, Doorbell/telephone notification, Square meters - 70, Number of bedrooms - 1, Garden view, Room and bed type depend on availability check-in, In-room playpen, Extra bed count 1, Number of living rooms 1, Bed count minimum 2, Ping - 21, Bed count maximum 2
Junior Suite, Garden View Room Size: 646 square feet m² 1 King Bed	General Square feet - 646, Doorbell/telephone notification, Square meters - 60, Number of bedrooms - 1, Ping - 18, Garden view, In-room playpen, Bed count minimum 1, Extra bed count 1, Bed count maximum 1
Suite, 2 Bathrooms, Garden View (Townhouse Labyrinth) Room Size: 1292 square feet m² 1 King Bed	General Square meters - 120, Doorbell/telephone notification, Number of bedrooms - 1, Garden view, Room and bed type depend on availability check-in, Ping - 36, In-room playpen, Square feet - 1292, Bed count minimum 1, Bed count maximum 1, Extra bed count 2, Number of living rooms 2

FAQ's

Is this Casa Malca pet-friendly for guests?

Yes, pets are allowed at this property. Check the guest reviews to learn what guests had to share.

Does the Casa Malca have a swimming pool?

Yes, this Casa Malca has a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in Casa Malca?

Best-rates for the Casa Malca starts from $564 per night with includes Air Conditioner, Parking, Pet Friendly, Pool, Designated Smoking Area, View, Ocean View, Balcony/Terrace, Accessibility, Business Services, Sports/Activities, Bedding/Linens, Wellness Facilities, Spa, Restaurant, Bar, Toiletries, Guest Services, Entertainment, Breakfast, Child Friendly, Hot Tub, Internet, Kitchen, Laundry with all other facilities. Hotala.co.nz matches every traveler with their perfect hotel, resort, or rental and whether you are traveling with a group, friends, family, or pets.

Is Casa Malca a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this hotel 5 stars or guests have recommended them suitable for families. As reported by the owner or manager, the hotel has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the Casa Malca wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the Casa Malca has not specified they are wheelchair accessible. Likewise, there is not an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the Casa Malca?

Based on the information reported by the owner or manager, the Casa Malca indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for Casa Malca?

Based on the information reported by the owner or manager, details for the cancellation policy for the Casa Malca are as follows: Cancellation policy Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Check Hotel Availability

Nightly rates from:

US $564