Hotel Phoenix | Hotel in Zermatt

| 9.0 (320 Reviews) |   Pet Friendly  6 Bathrooms  13 Guests
Zermatt Hotel | Hotel Phoenix

Hotel in Zermatt

Hotel Phoenix can be found in the quiet Wiesti quarter of Zermatt. The train station and the Bahnhofstrasse with its numerous shops and restaurants can be reached within a 10-minute walk. The rooms are equipped with a flat-screen TV and a safe. Wireless internet is available in public areas free of charge. The use of materials like wood, stone and glass created a rustic yet modern style. An improved sound insulation provides for a peaceful night's rest. Built from natural materials from the Zermatt region, the entire hotel radiates a cozy, homey, yet modern atmosphere. A rich buffet breakfast is served daily. Guests can enjoy the great view of the Matterhorn before setting out to explore the scenic surroundings of Zermatt. In the evening or throughout the day the bar and the lounge are great places to relax. Many restaurants can be found in the surroundings of the Phoenix hotel.

Hotel Phoenix is located in Zermatt.

This 28 Bedrooms Hotel is suitable for tourists and travelers. It has several amenities that would guarantee your comfort. These amenities include: Pet Friendly, Business Services, Internet, and several others. This is a 3 star rated property and has over 320 reviews with the average score of 9 . Coming to Zermatt and needing a place to stay? Be it for work or for leisure, consider staying at this Hotel for your next visit, you will surely love it.

You can check the reviews and description of this 28 Bedrooms Hotel if you want to learn more about this Hotala.co.nz place in Zermatt. These details are authentic, as they are provided by our partner, booking.com.

This Hotel Phoenix in Zermatt is well equipped and has all facilities that have been listed below. Please note that these details were shared to us by booking.com for the listed “Hotel Phoenix”. We solely rely on their shared details and are regarded as “accurate”. If you have any concerns about the information or accuracy describing this Hotel, please let us know.

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Untere Wiestistrasse 11, Zermatt, 3920, Switzerland

Amenities

Pet FriendlyPet Friendly
TVTV
AccessibilityAccessibility
Transportation/ShuttleTransportation/Shuttle
Security/SafetySecurity/Safety
Business ServicesBusiness Services
Sports/ActivitiesSports/Activities
SkiingSkiing
Wellness FacilitiesWellness Facilities
Fireplace/HeatingFireplace/Heating
RestaurantRestaurant
BarBar
Guest ServicesGuest Services
EntertainmentEntertainment
InternetInternet
LaundryLaundry

Facility Overview

BreakfastBreakfast
  • Wine/ChampagneWine/Champagne
  • Special diet meals (on request)Special diet meals (on request)
  • BarBar
ActivitiesActivities
  • CyclingCycling
  • SkiingSkiing
  • HikingHiking
  • FitnessFitness
  • Golf course (within 2 miles)Golf course (within 2 miles)
  • FishingFishing
  • Fitness centerFitness center
EntertainmentEntertainment
  • Board games/PuzzlesBoard games/Puzzles
GeneralGeneral
  • Pet friendlyPet friendly
  • Non-smoking roomsNon-smoking rooms
  • ElevatorElevator
  • Adults onlyAdults only
  • Soundproof roomsSoundproof rooms
  • Wifi in all areasWifi in all areas
  • HeatingHeating
  • Smoke-free propertySmoke-free property
  • SafeSafe
Guest ServicesGuest Services
  • Daily housekeepingDaily housekeeping
  • Baggage storageBaggage storage
  • ConciergeConcierge
  • Shuttle service (additional charge)Shuttle service (additional charge)
  • LaundryLaundry
  • Meeting/Banquet facilitiesMeeting/Banquet facilities
  • Ironing serviceIroning service
  • Tour deskTour desk
  • Shared lounge/TV areaShared lounge/TV area
  • Shuttle serviceShuttle service
  • Express check-in/outExpress check-in/out
  • Pet bowlsPet bowls
  • Invoice providedInvoice provided
InternetInternet
  • Free WifiFree Wifi
  • WifiWifi
  • InternetInternet
Security/SafetySecurity/Safety
  • Fire extinguishersFire extinguishers
  • Key card accessKey card access
  • CCTV in common areasCCTV in common areas
  • CCTV outside propertyCCTV outside property
  • Smoke alarmsSmoke alarms
  • Guest accommodation disinfected between staysGuest accommodation disinfected between stays
  • Use of cleaning chemicals that are effective against coronavirusUse of cleaning chemicals that are effective against coronavirus
  • Guests have the option to cancel any cleaning services for their accommodation during their stayGuests have the option to cancel any cleaning services for their accommodation during their stay
  • Linens, towels, and laundry washed in accordance with local authority guidelinesLinens, towels, and laundry washed in accordance with local authority guidelines
  • Guest accommodation sealed after cleaningGuest accommodation sealed after cleaning
  • Food can be delivered to guest accommodationFood can be delivered to guest accommodation
  • All plates, cutlery, glasses, and other tableware sanitizedAll plates, cutlery, glasses, and other tableware sanitized
  • Delivered food covered securelyDelivered food covered securely
  • Staff follow all safety protocols as directed by local authoritiesStaff follow all safety protocols as directed by local authorities
  • Hand sanitizer in guest accommodation and common areasHand sanitizer in guest accommodation and common areas
  • First aid kits availableFirst aid kits available
  • Shared stationery (e.g. printed menus, magazines, pens, paper) removedShared stationery (e.g. printed menus, magazines, pens, paper) removed
  • Access to healthcare professionalsAccess to healthcare professionals
  • Cashless payment availableCashless payment available
  • Screens or physical barriers between staff and guests in appropriate areasScreens or physical barriers between staff and guests in appropriate areas
SkiingSkiing
  • Ski storageSki storage

Policies

Check-in
Check-in
The minimum age for check-in is 18
Payment Policy
Payment Policy
Credit card required
Pet Policy
Pet Policy
Pets are allowed and charges may apply.
Please note that only a limited number of children's cots are available. if you arrive with children, please inform the property in advance, please note that zermatt is a car-free village. you can park your car in täsch (indoor parking) and continue to zermatt by train or taxi, please note that there will be a surcharge if you arrive with more guests than stated in your booking confirmation.please inform of your expected arrival time in advance. you can use the special requests box when booking, or contact the property directly using the contact details in your confirmation, guests are required to show a photo id and credit card upon check-in. please note that all special requests are subject to availability and additional charges may apply.

Reviews

Value for money:
8.58
Location:
8.71
Staff:
9.47
Facilities:
9.01
Comfort:
9.3
Cleanliness:
9.43
Pimentel
Jan 26, 2026 08:00:00 AM
Review Score:   10
Brazil
Reviewer Type: Family With Children
Travel Purpose: leisure
Positive: Excellent hotel staff, excellent cleanliness, excellent breakfast.
Negative: -
Summary: The stay was excellent.
See All Reviews

Room Arrangement

Room InfoFacilities
Standard Double Room
Room Type: Double
Room Size: 21 m2
2 Twin bed(s) Bed

Bathroom

Body soap, Free toiletries, Bathtub or shower, Toilet paper, Hairdryer, Towels, Shower, Toilet, Shampoo, Private bathroom

General

Hardwood or parquet floors, Trash cans, Soundproof, Heating, Smoke Alarm, Safe, Key card access

Media & Technology

Flat-screen TV, TV, Radio, Telephone, Cable channels

Living Area

Desk

Bedroom

Wardrobe or closet, Linens

Kitchen

Coffee machine

Accessibility

Accessible by elevator, Upper floors accessible by elevator, Entire unit located on ground floor

Room amenities

Feather pillow, Socket near the bed

Exclusive services

Free gym access
Superior Double Room
Room Type: Double
Room Size: 22 m2
2 Twin bed(s) Bed
Superior Double Room

Bathroom

Body soap, Free toiletries, Bathtub or shower, Toilet paper, Hairdryer, Bathtub, Towels, Shower, Toilet, Shampoo, Private bathroom

General

Hardwood or parquet floors, Trash cans, Soundproof, Heating, Smoke Alarm, Safe, Key card access

Media & Technology

Flat-screen TV, TV, Radio, Telephone, Cable channels

Outdoors

Balcony

Living Area

Desk

Bedroom

Wardrobe or closet, Linens

Kitchen

Coffee machine

Accessibility

Accessible by elevator, Upper floors accessible by elevator

Room amenities

Feather pillow, Socket near the bed

Exclusive services

Free gym access
Deluxe Double Room
Room Type: Double
Room Size: 26 m2
2 Twin bed(s) Bed

Bathroom

Body soap, Free toiletries, Bathtub or shower, Toilet paper, Hairdryer, Towels, Shower, Toilet, Shampoo, Private bathroom

General

Hardwood or parquet floors, Trash cans, Soundproof, Heating, Smoke Alarm, Safe, Key card access

Media & Technology

Flat-screen TV, TV, Radio, Telephone, Cable channels

Outdoors

Balcony

Living Area

Sitting area, Desk

Bedroom

Wardrobe or closet, Linens, Childrens' cribs

Kitchen

Coffee machine

Accessibility

Accessible by elevator, Upper floors accessible by elevator, Entire unit located on ground floor

Room amenities

Feather pillow, Socket near the bed, Fold-up bed

Exclusive services

Free gym access
Deluxe Double Room with Matterhorn View
Room Type: Double
Room Size: 26 m2
2 Twin bed(s) Bed
Deluxe Double Room with Matterhorn View

Bathroom

Body soap, Free toiletries, Bathtub or shower, Toilet paper, Hairdryer, Bathtub, Towels, Toilet, Shampoo, Private bathroom

General

Hardwood or parquet floors, Trash cans, Soundproof, Heating, Smoke Alarm, Safe, Key card access

Media & Technology

Flat-screen TV, TV, Radio, Telephone, Cable channels

Living Area

Sitting area, Desk

View

Landmark view, View, Mountain view

Bedroom

Wardrobe or closet, Linens, Childrens' cribs

Kitchen

Coffee machine

Accessibility

Accessible by elevator, Upper floors accessible by elevator

Room amenities

Feather pillow, Socket near the bed, Fold-up bed

Exclusive services

Free gym access
Standard Double Room with Matterhorn View from the Balcony
Room Type: Double
Room Size: 21 m2
2 Twin bed(s) Bed
Standard Double Room with Matterhorn View from the Balcony

Bathroom

Body soap, Free toiletries, Bathtub or shower, Toilet paper, Hairdryer, Towels, Shower, Toilet, Shampoo, Private bathroom

General

Hardwood or parquet floors, Trash cans, Soundproof, Heating, Smoke Alarm, Safe, Key card access

Media & Technology

Flat-screen TV, TV, Radio, Telephone, Cable channels

Outdoors

Balcony

Living Area

Desk

View

Landmark view, View, Mountain view

Bedroom

Wardrobe or closet, Linens

Kitchen

Coffee machine

Accessibility

Accessible by elevator, Upper floors accessible by elevator, Entire unit located on ground floor

Room amenities

Feather pillow, Socket near the bed

Exclusive services

Free gym access
Triple Room
Room Type: Triple
Room Size: 28 m2
3 Twin bed(s) Bed
Triple Room

Bathroom

Body soap, Free toiletries, Bathtub or shower, Toilet paper, Hairdryer, Bathtub, Towels, Toilet, Shampoo, Private bathroom

General

Hardwood or parquet floors, Trash cans, Soundproof, Heating, Smoke Alarm, Safe, Key card access

Media & Technology

Flat-screen TV, TV, Radio, Telephone, Cable channels

Outdoors

Balcony

Living Area

Sofa, Desk

Bedroom

Wardrobe or closet, Linens, Childrens' cribs

Kitchen

Coffee machine

Accessibility

Accessible by elevator, Upper floors accessible by elevator, Entire unit located on ground floor

Room amenities

Sofa bed, Socket near the bed, Fold-up bed, Feather pillow

Exclusive services

Free gym access

FAQ's

Is this Hotel Phoenix pet-friendly for guests?

Yes, pets are allowed at this property. Check the guest reviews to learn what guests had to share.

What time is check-in & check-out at Hotel Phoenix?

Check-in time for Hotel Phoenix starts counting from 3:00 PM and check-out is until 10:00 AM. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Does the Hotel Phoenix have a swimming pool?

No, this Hotel Phoenix does not have a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in Hotel Phoenix?

Best-rates for the Hotel Phoenix starts from $1,322 per night with includes Security/Safety, Fireplace/Heating, Bar, Guest Services, Laundry, Accessibility, Skiing, Pet Friendly, Business Services, Internet, TV, Transportation/Shuttle, Sports/Activities, Wellness Facilities, Restaurant, Entertainment with all other facilities. Hotala.co.nz matches every traveler with their perfect hotel, resort, or rental and whether you are traveling with a group, friends, family, or pets.

Is Hotel Phoenix a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is not considered to be a family-friendly property. As reported by the owner or manager, the hotel has not specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the Hotel Phoenix wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the Hotel Phoenix has not specified they are wheelchair accessible. Likewise, there is not an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the Hotel Phoenix?

Based on the information reported by the owner or manager, the Hotel Phoenix indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for Hotel Phoenix?

Based on the information reported by the owner or manager, details for the cancellation policy for the Hotel Phoenix are as follows: Cancellation policy Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

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