Holiday Inn Express London - ExCeL by IHG | Hotel in London

| 8.6 (1001 Reviews) |  1 Bathroom
Custom House Hotel | Holiday Inn Express London - ExCeL by IHG

Hotel in Custom House, London

Hotel with free breakfast, a quick walk to ExCeL Exhibition Centre
Along with a restaurant, this smoke-free hotel has a bar/lounge and a snack bar/deli. Free weekday breakfast and free WiFi in public areas are also provided. Other amenities include a conference center, a business center, and conference space.
Holiday Inn Express London - ExCeL by IHG offers 204 air-conditioned accommodations with coffee/tea makers and hair dryers. A pillow menu is available. Flat-screen televisions come with cable channels. Bathrooms include showers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Hypo-allergenic bedding and irons/ironing boards can be requested. Housekeeping is provided daily.

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1018 Dockside Road, London, E16 2FQ, United Kingdom

Amenities

Air Conditioner
Parking
TV
Wheelchair Accessible
Balcony/Terrace
Accessibility
Security/Safety
Business Services
Bedding/Linens
Wellness Facilities
Restaurant
Bar
Guest Services
Breakfast
Child Friendly
Internet
Kitchen
Laundry

Facility Overview

Bathrooms
  • Shower
  • Private bathroom
  • Hair dryer
  • Towels
Bedroom
  • Blackout drapes/curtains
  • Hypo-allergenic bedding
  • Air conditioning
  • Pillow menu
  • Bed sheets
  • Phone
  • Desk
  • Soundproofing
  • Iron/ironing board (on request)
  • Connecting rooms available
Breakfast
  • Free buffet breakfast available weekdays 6:30 AM–10:00 AM
  • 1 restaurant
  • 1 bar
  • Coffee/tea maker
  • Electric kettle
Parking
  • Self parking on site (GBP 20 per night)
  • Onsite parking available only on request
  • Wheelchair-accessible parking available
Accessibility
  • Elevator
  • 5 on-site accessible parking spaces
  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
Entertainment
  • Cable channels
  • Flat-screen TV
General
  • Business center
  • Conference center (431 square feet of space)
  • Elevator
  • ATM/banking services
  • Front-desk safe
  • Free newspapers in lobby
  • Banquet hall
  • Vending machine
  • Lithuanian
  • Ukrainian
  • English
  • Romanian
  • Hindi
  • Greek
  • Russian
  • Italian
  • German
  • Polish
  • French
  • Spanish
  • Smoke-free property
  • TV in lobby
Guest Services
  • Laundry facilities
  • Soundproofed rooms
  • Snack bar/deli
  • Travel crib
  • Laundry facilities
  • Luggage storage
  • Daily housekeeping
  • 24-hour front desk
  • Tour/ticket assistance
  • Multilingual staff
  • Dry cleaning service
Internet
  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi
Outdoors
  • Terrace

Policies

Check-in
Check-in start time: 2 pm; check-in end time: 11:00 pm contactless check-in available late check-in subject to availability minimum check-in age: 18
Check-out
Check-out before 11 am contactless check-out available
Child Policy
Children are welcome. rollaway/extra beds are not available. cribs (infant beds) are not available.
Payment Policy
Self parking fee: gbp 20 per night the above list may not be comprehensive. fees and deposits may not include tax and are subject to change.
Pet Policy
Pets not allowed (service animals are welcome, and are exempt from fees)
Extra-person charges may apply and vary depending on property policy government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges guests must contact this property in advance to reserve onsite parking please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates) special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed this property accepts credit cards, debit cards, and cash this property affirms that it follows the cleaning and disinfection practices of clean promise (ihg)

Reviews

Lourdes
Jul 27, 2025 01:35:00 PM
Review Score:   10
Summary: Great sleep. Mattress and covers very comfortable. Breakfast is excellent!
See All Reviews

Room Arrangement

Room Info Facilities
Room, 1 Double Bed, Accessible (with Free Hot Breakfast)
Room Size: 269 square feet m2
1 Double Bed
Room, 1 Double Bed, Accessible (with Free Hot Breakfast)

General

Ping - 8, Number of living rooms 0, Square feet - 269, Number of bedrooms - 0, Room and bed type depend on availability check-in, Square meters - 25, Wheelchair accessible, Bed count minimum 1, Extra bed count 1, Roll-in shower, Bed count maximum 1, Number of bathrooms - 1
Standard Room, 1 Double Bed with Sofa bed (with Free Hot Breakfast)
Room Size: 237 square feet m2
2 Double Bed and Double Sofa Bed
Standard Room, 1 Double Bed with Sofa bed (with Free Hot Breakfast)

General

Number of living rooms 0, Square feet - 237, Number of bedrooms - 0, Ping - 7, Sofa bed, Bed count minimum 2, Extra bed count 2, Square meters - 22, Number of bathrooms - 1, Bed count maximum 2
Standard Room, 1 Double Bed (with Free Hot Breakfast)
Room Size: 237 square feet m2
1 Double Bed
Standard Room, 1 Double Bed (with Free Hot Breakfast)

General

Number of living rooms 0, Square feet - 237, Number of bedrooms - 0, Ping - 7, Bed count minimum 1, Extra bed count 1, Bed count maximum 1, Square meters - 22, Number of bathrooms - 1
Standard Room (with Free Hot Breakfast)
Room Size: 237 square feet m2
1 Twin Bed
Standard Room (with Free Hot Breakfast)

General

Square feet - 237, Ping - 6.66, Room and bed type depend on availability check-in, Bed count minimum 1, Extra bed count 1, Bed count maximum 1, Square meters - 22, Number of bathrooms - 1
Standard Room, 2 Twin Beds (with Free Hot Breakfast)
Room Size: 237 square feet m2
2 Twin Beds
Standard Room, 2 Twin Beds (with Free Hot Breakfast)

General

Number of living rooms 0, Square feet - 237, Number of bedrooms - 0, Ping - 7, Room and bed type depend on availability check-in, Extra bed count 1, Bed count minimum 2, Square meters - 22, Bed count maximum 2

FAQ's

Is this Custom House hotel pet-friendly for guests?

No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.

What time is check-in & check-out at Custom House hotel?

Check-in time for Custom House hotel starts counting from 2:00 PM and check-out is until 11:00 AM. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Does the Custom House hotel have a swimming pool?

No, this Custom House hotel does not have a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in Custom House hotel?

Best-rates for the Custom House hotel starts from $97 per night with includes Guest Services, Breakfast, Wheelchair Accessible, Security/Safety, Business Services, Restaurant, Bar, Internet, Air Conditioner, Accessibility, TV, Balcony/Terrace, Bedding/Linens, Laundry, Parking, Wellness Facilities, Child Friendly, Kitchen with all other facilities. Hotala.co.nz matches every traveler with their perfect hotel, resort, or rental and whether you are traveling with a group, friends, family, or pets.

Is Custom House hotel a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this hotel 3 stars or guests have recommended them suitable for families. As reported by the owner or manager, the hotel has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the Custom House hotel wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the Custom House hotel is wheelchair accessible. Likewise, there is an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the Custom House hotel?

Based on the information reported by the owner or manager, the Custom House hotel indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for Custom House hotel?

Based on the information reported by the owner or manager, details for the cancellation policy for the Custom House hotel are as follows: Cancellation policy Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

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