Eterna Tulum | Hotel in Tulum

| 8.2 (55 Reviews) | 1 Bathroom

Hotel in La Veleta, Tulum

This smoke-free hotel features an outdoor pool, a poolside bar, and a rooftop terrace. WiFi in public areas is free. Additionally, concierge services, laundry facilities, and express check-in are onsite.
Change of towels is available on request.
Eterna Tulum offers 25 air-conditioned accommodations with minibars and coffee/tea makers. Each accommodation is individually furnished and decorated. This Tulum hotel provides complimentary wireless Internet access, with a speed of 250+ Mbps (good for 3–5 people or up to 10 devices). Accommodations at this 3.5-star hotel have kitchenettes with refrigerators, stovetops, microwaves, and cookware/dishes/utensils. In-room massages, hypo-allergenic bedding, and irons/ironing boards can be requested. Housekeeping is provided daily.
Recreational amenities at the hotel include an outdoor pool.

Guests under 18 years old are not allowed in the swimming pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

Calle Cobá Manzana 44 Lote 001 La Veleta, Tulum, 77760, Mexico

Amenities

Air Conditioner

Pool

View

Ocean View

Balcony/Terrace

Transportation/Shuttle

Security/Safety

Bedding/Linens

Bar

Guest Services

Internet

Kitchen

Laundry

Facility Overview

Bathrooms

Towels

Private bathroom

Eco-friendly toiletries

Toilet paper

Soap

Toothbrush and toothpaste (on request)

Shampoo

Bedroom

Hypo-allergenic bedding

Bed sheets

Blackout drapes/curtains

Air conditioning

Individually furnished

Chef

Bulk dispenser for toiletries

Eco-friendly cleaning products provided

In-room massage

LED light bulbs

Water-efficient toilets only

Guidebooks/recommendations

Window screens

Restaurant dining guide

Heated floors

Individually decorated

Electrical adapters/chargers

Recycling

Local maps

Iron/ironing board (on request)

Soundproofing

Breakfast

1 swim-up bar and 1 poolside bar

Stovetop

Coffee/tea maker

Kitchenette

Microwave

Champagne service

Minibar

Refrigerator

Cookware/dishes/utensils

Parking

No onsite parking available

Airport shuttle on request

24-hour roundtrip airport shuttle (surcharge)

Beach shuttle (surcharge)

Accessibility

4 stairs to reach property

Well-lit path to entrance

This property does not have elevators

Front entrance ramp

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

Activities

Cave exploring

Hiking/biking trails

Surfing/body boarding

Theme parks

Segway rentals/tours

Skydiving

Snorkeling

Swimming

Ziplining

Ecotours

Health/beauty spa

Water tubing

Scooter/moped rentals

Bike parking

Bicycle rentals

Outdoor pool

Bike cleaning

Bike repair services

Bike storage

Electric bike charging stations

General

Coworking space

Vending machine

Reception hall

Water dispenser

Front-desk safe

Spanish

Italian

English

Locally-owned & organized tours & activities

At least 80% lighting from LEDs

Romance packages available

Local artist showcase

Water dispenser

Communal living room

Mosquito nets

Smoke-free property

Vegan dining options

Vegetarian dining options

Comprehensive recycling policy

Living plant wall

At least 80% organic food

Guest Services

Kitchenette

Microwave

Outdoor pool

Soundproofed rooms

Refrigerator

Laundry facilities

Front desk (limited hours)

Daily housekeeping

Concierge services

Change of bedsheets (on request)

Luggage storage

Multilingual staff

Change of towels (on request)

Tour/ticket assistance

Laundry facilities

Internet

In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Outdoors

Garden

Outdoor furniture

Pool sun loungers

Rooftop terrace

Policies

Check-in

Check-in start time: 3:00 pm; check-in end time: anytime contactless check-in available early check-in fee: mxn 400 early check-in subject to availability express check-in available minimum check-in age: 18

Check-out

A late check-out fee will be charged check-out before noon contactless check-out available express check-out available late check-out subject to availability

Child Policy

Children 18 and younger are not allowed at this property. all guests older than 18 are welcome.

Payment Policy

Airport shuttle fee: mxn 3000 per vehicle (one-way, maximum occupancy 5) early check-in fee: mxn 400 (subject to availability) late check-out is available for a fee (subject to availability) the above list may not be comprehensive. fees and deposits may not include tax and are subject to change.

Pet Policy

Pets not allowed (service animals are welcome, and are exempt from fees)

Cashless transactions are available extra-person charges may apply and vary depending on property policy government-issued photo identification and a credit card may be required at check-in for incidental charges long-term renters welcome property registration number 71774021 safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit some water is reused through a grey water recycling system special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed the name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation this property accepts credit cards, debit cards, mobile payments, and cash this property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room this property reserves the right to pre-authorize the guest's credit card prior to arrival.

Reviews

Elysse

Feb 17, 2026 02:28:02 AM

Review Score: 4

Summary: 2.5 - The hotel room looked pretty at first glance and we loved the aesthetic. It’s located very nicely to the downtown area which was nice. However, the little things stacked up and contributed to our low rating. We paid for a nicer room with a small pool on the rooftop, but didn’t even get to use it because they clearly don’t clean them, so it was a waste of money. The cushion covers on the rooftop were also ripped which made a seemingly luxurious experience become a waste of money. We would’ve rented a regular room. No small towels were provided, and even when we asked for some we just got more regular towels (maybe they don’t have them.) The water went off on Thursday and we didn’t receive a response about it until Sunday (thankfully it came back on before then). It’s hard to find someone at the front desk if it’s past 2pm if you need something. I will say housekeeping was there daily which was nice. Oh also, there is no shower curtain so the way the room is set up, everyone will see you showering lol. Overall the room looked nice from afar but the little details ruined it for us. Apart from location, I wouldn’t recommend staying here unfortunately.

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Room Arrangement

Room Info	Facilities
Suite Room Size: 725 square feet m² 1 King Bed	General Dining table, Hair dryer, Digital TV service, Netflix, Square feet - 725, Number of bedrooms - 1, Laptop-friendly workspace, Square meters - 67.35, Number of living rooms 1, Ping - 20, Separate dining area, Streaming services, Deck or patio, No rollaway/extra beds, Smart TV, Desk, No cribs (infant beds), Separate sitting area, Bed count minimum 1, Bed count maximum 1
Junior Suite Pool Room Size: 599 square feet m² 1 King Bed	General Square feet - 599, Dining table, Number of bedrooms - 1, Laptop-friendly workspace, Number of living rooms 1, Separate dining area, Deck or patio, Location - ground floor, No rollaway/extra beds, Ping - 17, No cribs (infant beds), Separate sitting area, Freezer, Private plunge pool, Bed count minimum 1, Bed count maximum 1, Square meters - 55.65
Deluxe Pool Room Size: 413 square feet m² 1 Queen Bed	General Square meters - 38.34, Square feet - 413, No rollaway/extra beds, No cribs (infant beds), Number of bedrooms - 1, Ping - 12, Laptop-friendly workspace, Private plunge pool, Bed count minimum 1, Bed count maximum 1
Deluxe Room Size: 413 square feet m² 1 Queen Bed	General Number of living rooms 0, Square feet - 413, Wheelchair-width doorways, Doorway wheelchair width (centimeters) - 200, Number of bedrooms - 1, Ping - 12, Laptop-friendly workspace, Square meters - 38.34, No rollaway/extra beds, Doorway wheelchair width (inches) - 78, No cribs (infant beds), Bed count minimum 1, Bed count maximum 1
Suite Plus Pool Room Size: 725 square feet m² 1 King Bed	General Dining table, Hair dryer, Digital TV service, Netflix, Square feet - 725, Number of bedrooms - 1, Room and bed type depend on availability check-in, Laptop-friendly workspace, Location - top floor, Square meters - 67.35, Number of living rooms 1, Ping - 20, Separate dining area, Streaming services, Furnished balcony or patio, No rollaway/extra beds, Smart TV, No cribs (infant beds), Separate sitting area, Private plunge pool, Bed count minimum 1, Bed count maximum 1
Deluxe Plus Room Size: 413 square feet m² 2 Queen Beds	General Square meters - 38.34, Square feet - 413, No rollaway/extra beds, No cribs (infant beds), Number of bedrooms - 1, Ping - 12, Separate sitting area, Balcony, Bed count minimum 2, City view, Bed count maximum 2

FAQ's

Is this Eterna Tulum pet-friendly for guests?

No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.

Does the Eterna Tulum have a swimming pool?

Yes, this Eterna Tulum has a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in Eterna Tulum?

Best-rates for the Eterna Tulum starts from $42 per night with includes Air Conditioner, Pool, Transportation/Shuttle, Bedding/Linens, Guest Services, Kitchen, View, Ocean View, Balcony/Terrace, Security/Safety, Bar, Internet, Laundry with all other facilities. Hotala.co.nz matches every traveler with their perfect hotel, resort, or rental and whether you are traveling with a group, friends, family, or pets.

Is Eterna Tulum a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is not considered to be a family-friendly property. As reported by the owner or manager, the hotel has not specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the Eterna Tulum wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the Eterna Tulum has not specified they are wheelchair accessible. Likewise, there is not an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the Eterna Tulum?

Based on the information reported by the owner or manager, the Eterna Tulum indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for Eterna Tulum?

Based on the information reported by the owner or manager, details for the cancellation policy for the Eterna Tulum are as follows: Cancellation policy Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Check Hotel Availability

Nightly rates from:

US $42