City Heaven Ella | Hotel in Ella

7.8 (361 Reviews) |   Pet Friendly  3 Bathrooms  9 Guests
Ella Hotel | City Heaven Ella

Hotel in Ella

Located in Ella, 2.8 miles from Demodara Nine Arch Bridge, City Heaven Ella provides accommodations with a shared lounge, free private parking and a terrace. The property is around 30 miles from Hakgala Botanical Garden, 31 miles from Horton Plains National Park and a 4-minute walk from Ella Train Station. The property has a 24-hour front desk, airport transportation, a shared kitchen and free WiFi throughout the property. Guest rooms at the hotel are equipped with a seating area, a TV with satellite channels, a safety deposit box and a private bathroom with a bidet, free toiletries and a hairdryer. Every room is equipped with an electric tea pot, while selected rooms include a balcony and others also provide guests with city views. All rooms include a desk. At City Heaven Ella you'll find a restaurant serving American, Chinese and Indian cuisine. Vegetarian, halal and vegan options can also be requested. The area is popular for cycling, and bike rental and car rental are available at the accommodation. Ella Spice Garden Cooking Class is a 4-minute walk from City Heaven Ella, while Little Adam's Peak is 1.6 miles away. Mattala Rajapaksa International Airport is 52 miles from the property.

City Heaven Ella is located in Ella.

This 12 Bedrooms Hotel is suitable for tourists and travelers. It has several amenities that would guarantee your comfort. These amenities include: Security/Safety, Sports/Activities, Spa, and several others. This is a good star rated property and has over 361 reviews with the average score of 7.8 . Coming to Ella and needing a place to stay? Be it for work or for leisure, consider staying at this Hotel for your next visit, you will surely love it.

You can check the reviews and description of this 12 Bedrooms Hotel if you want to learn more about this Hotala.co.nz place in Ella. These details are authentic, as they are provided by our partner, booking.com.

This City Heaven Ella in Ella is well equipped and has all facilities that have been listed below. Please note that these details were shared to us by booking.com for the listed “City Heaven Ella”. We solely rely on their shared details and are regarded as “accurate”. If you have any concerns about the information or accuracy describing this Hotel, please let us know.

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Police Station Road Ella City Grand Luxury Apartment, Ella, 90090, Sri Lanka

Amenities

Parking
Pet Friendly
Designated Smoking Area
TV
Balcony/Terrace
Transportation/Shuttle
Security/Safety
Sports/Activities
Spa
Fireplace/Heating
Restaurant
Guest Services
Entertainment
Breakfast
Barbecue/Outdoor Cooking
Child Friendly
Internet
Kitchen
Laundry

Facility Overview

Breakfast
  • Breakfast in the room
  • Special diet meals (on request)
  • Restaurant
  • Kids' meals
  • Coffee house on site
  • Fruit
  • Kid-friendly buffet
Kitchen
  • Shared kitchen
Parking
  • Parking on site
  • Free parking
  • Private Parking
  • Parking
Activities
  • Cooking class
  • Tour or class about local culture
  • Spa
  • Hiking
  • Walking tours
  • Bike tours
  • Cycling
General
  • Wifi in all areas
  • Non-smoking rooms
  • Pet friendly
  • Designated smoking area
  • Family rooms
Guest Services
  • Private check-in/out
  • Tour desk
  • Express check-in/out
  • Airport shuttle (additional charge)
  • Currency exchange
  • Concierge
  • 24-hour front desk
  • Dry cleaning
  • Airport shuttle
  • Ironing service
  • Shared lounge/TV area
  • Daily housekeeping
  • Shuttle service
  • Room service
  • Shuttle service (additional charge)
  • Laundry
  • Car rental
  • Lockers
  • Invoice provided
Internet
  • Internet
  • Free Wifi
  • Wifi
Outdoors
  • Outdoor furniture
  • BBQ facilities
  • Outdoor fireplace
  • Terrace
  • Picnic area
  • Sun deck
Security/Safety
  • Fire extinguishers
  • 24-hour security
  • Smoke alarms
  • CCTV outside property
  • Security alarm
  • Guest accommodation disinfected between stays
  • Guests have the option to cancel any cleaning services for their accommodation during their stay
  • Guest accommodation sealed after cleaning
  • Property cleaned by professional cleaning companies
  • Linens, towels, and laundry washed in accordance with local authority guidelines
  • Use of cleaning chemicals that are effective against coronavirus
  • Breakfast to-go containers
  • Physical distancing in dining areas
  • All plates, cutlery, glasses, and other tableware sanitized
  • Food can be delivered to guest accommodation
  • Delivered food covered securely
  • First aid kits available
  • Thermometers for guests provided by property
  • Process in place to check health of guests
  • Hand sanitizer in guest accommodation and common areas
  • Shared stationery (e.g. printed menus, magazines, pens, paper) removed
  • Staff follow all safety protocols as directed by local authorities
  • Face masks for guests available
  • Access to healthcare professionals
  • Physical distancing rules followed
Transportation/Shuttle
  • Airport drop-off
  • Airport pickup

Policies

Check-in
The minimum age for check-in is 18
Cancellation policy
Free cancellation
Pet Policy
Pets are allowed and free.

Reviews

Value for money:
8.03
Location:
8.81
Staff:
8.66
Facilities:
7.38
Comfort:
7.91
Cleanliness:
7.75
Ramzi
Oct 13, 2025 07:00:00 AM
Review Score:   5
Sri Lanka
Reviewer Type: Family With Children
Travel Purpose: business
Positive: This property needs renovation.
Negative: No life, we have to stay a night without electricity. It’s a commercial building turn into rooms still not very comfortable. Guests noise can heat from the room.
Summary: Not bad
See All Reviews

Room Arrangement

Room Info Facilities
Deluxe Double Room
Room Type: Double
Room Size: 28 m2
1 King bed(s) Bed
Deluxe Double Room

Food & Drink

Bottle of water, Tea/Coffee maker, Minibar

Bathroom

Shower, Towels, Free toiletries, Hairdryer, Toilet, Bathrobe, Private bathroom, Bidet, Toilet paper, Towels/Sheets (extra fee), Bathtub or shower

General

Carpeted, Ironing facilities, Fire extinguisher, Safe, Tile/Marble floor, Private entrance, Mosquito net, Iron, Key card access, Trash cans, Fan

Media & Technology

Cable channels, TV, Satellite channels

Services

Wake-up service, Wake-up service/Alarm clock

Outdoors

Outdoor dining area, Patio, Balcony, Terrace

Living Area

Fireplace, Desk, Sitting area

Bedroom

Extra long beds (> 6.5 ft), Linens

View

Garden view, View, City view, Landmark view, Mountain view

Kitchen

Electric kettle, Wine glasses, Dryer

Accessibility

Lower sink, Upper floors accessible by stairs only, Toilet with grab rails, Roll-in shower

Room Amenities

Drying rack for clothing, Hypoallergenic pillow, Clothes rack, Adapter, Socket near the bed, Feather pillow, Sofa bed

Cleanliness & disinfection

Hand sanitizer
Deluxe Triple Room
Room Type: Triple
Room Size: 39 m2
1 Twin bed(s) Bed
1 King bed(s) Bed
Deluxe Triple Room

Food & Drink

Bottle of water, Tea/Coffee maker, Minibar

Bathroom

Shower, Towels, Free toiletries, Hairdryer, Toilet, Bathrobe, Private bathroom, Bidet, Toilet paper, Towels/Sheets (extra fee), Bathtub or shower

General

Carpeted, Ironing facilities, Fire extinguisher, Safe, Tile/Marble floor, Private entrance, Mosquito net, Iron, Key card access, Trash cans, Fan

Media & Technology

Cable channels, TV, Satellite channels, Flat-screen TV

Services

Wake-up service, Wake-up service/Alarm clock

Outdoors

Outdoor dining area, Patio, Balcony, Terrace

Living Area

Fireplace, Desk, Dining area, Sitting area

Bedroom

Extra long beds (> 6.5 ft), Linens

View

Garden view, View, City view, Landmark view, Mountain view

Kitchen

Electric kettle, Wine glasses, Dryer

Accessibility

Lower sink, Upper floors accessible by stairs only, Toilet with grab rails, Roll-in shower

Room Amenities

Drying rack for clothing, Hypoallergenic pillow, Clothes rack, Adapter, Socket near the bed, Feather pillow, Sofa bed

Cleanliness & disinfection

Hand sanitizer
Deluxe Family Room
Room Type: Family
Room Size: 45 m2
2 Twin bed(s) Bed
1 King bed(s) Bed
Deluxe Family Room

Food & Drink

Bottle of water, Tea/Coffee maker, Minibar

Bathroom

Shower, Towels, Free toiletries, Hairdryer, Toilet, Bathrobe, Private bathroom, Bidet, Toilet paper, Towels/Sheets (extra fee), Bathtub or shower

General

Carpeted, Ironing facilities, Fire extinguisher, Safe, Tile/Marble floor, Private entrance, Mosquito net, Iron, Key card access, Trash cans, Fan

Media & Technology

Cable channels, TV, Satellite channels, Flat-screen TV

Services

Wake-up service, Wake-up service/Alarm clock

Outdoors

Outdoor dining area, Patio, Balcony, Terrace

Living Area

Fireplace, Desk, Dining area, Sitting area

Bedroom

Extra long beds (> 6.5 ft), Linens, Childrens' cribs

View

Garden view, View, City view, Landmark view, Mountain view

Kitchen

Electric kettle, Wine glasses, Dryer

Accessibility

Lower sink, Upper floors accessible by stairs only, Toilet with grab rails, Roll-in shower

Room Amenities

Drying rack for clothing, Hypoallergenic pillow, Clothes rack, Adapter, Socket near the bed, Feather pillow, Sofa bed

Cleanliness & disinfection

Hand sanitizer

FAQ's

Is this City Heaven Ella pet-friendly for guests?

Yes, pets are allowed at this property. Check the guest reviews to learn what guests had to share.

What time is check-in & check-out at City Heaven Ella?

Check-in time for City Heaven Ella starts counting from 2:00 PM and check-out is until 11:00 AM. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Does the City Heaven Ella have a swimming pool?

No, this City Heaven Ella does not have a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in City Heaven Ella?

Best-rates for the City Heaven Ella starts from $23 per night with includes TV, Internet, Laundry, Pet Friendly, Balcony/Terrace, Fireplace/Heating, Guest Services, Barbecue/Outdoor Cooking, Designated Smoking Area, Security/Safety, Sports/Activities, Spa, Restaurant, Child Friendly, Kitchen, Parking, Transportation/Shuttle, Entertainment, Breakfast with all other facilities. Hotala.co.nz matches every traveler with their perfect hotel, resort, or rental and whether you are traveling with a group, friends, family, or pets.

Is City Heaven Ella a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this hotel Good or guests have recommended them suitable for families. As reported by the owner or manager, the hotel has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the City Heaven Ella wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the City Heaven Ella has not specified they are wheelchair accessible. Likewise, there is not an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the City Heaven Ella?

Based on the information reported by the owner or manager, the City Heaven Ella indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for City Heaven Ella?

Based on the information reported by the owner or manager, details for the cancellation policy for the City Heaven Ella are as follows: Free cancellation Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

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